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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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Whats the correct process to upload and distribute firmware files to PDMS-e managed devices like trios for example.  I want to be able to upgrade the firmware across all my Trio from PDMS-e that are on my local network.

 

The maximum upload size in the "Resources Files" area is 50mb where or how do I upload the .firmware files?  Or can I point directly to Poly's servers to reference the firmware files?  

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @Brad_W ,

 

Welcome to the Poly Community.

Please check =>here<=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

2 REPLIES 2
HP Recommended

Hello @Brad_W ,

 

Welcome to the Poly Community.

Please check =>here<=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks Steffen this put me in right direction.  I also figured out that I had to Add Device Update Images to the Download Agent which I believe I was successful in completing as I now have 2 images showing on my cloud relay under Management Agent > Monitor View > View Images with green checkmarks.

 

For example I am trying to update all my vvx phones to 6.2 when I navigate to the "AUTO_GEN_SW_PROFILE_UC_Software_6_2_0_release_sig_split" profiIe I get the message "couldn't find software message"

 

Am I missing another step?  I get the result on both VVX and Trio phones I do have a cloud relay server that is accesible on my local network by all my devices.

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