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Stamping Log Files

Polycom Employee & Moderator

Stamping Log Files

This feature was added to the RealPresence Group Series in version 6.1 software.

 

To activate it you must first 'turn it on' under the Polycom Labs.  If the prompt is not there uncheck Polycom Labs and rechecked.

 

A log file can contain a lot of information that you must sort through to troubleshoot an issue. You can speed
up the process by adding a log stamp to identify a specific point in time that a system issue occurred. A log
stamp is a numerical value that starts with the number 1 and increments each time you activate the feature.
The log stamp value automatically restarts at number 1 when the system is restarted.


When you encounter a system issue, you can add a log stamp from the RealPresence Group system local
interface or web interface, or from a RealPresence Touch that is paired with a RealPresence Group system.


To add a log stamp from the RealPresence Group system local interface:
     1 Go to Settings > System Information > Diagnostics > Log Stamp.
      2 Click Log Stamp.


To add a log stamp from the RealPresence Group system web interface:
     1 Go to Diagnostics > System > Logs > Log Stamp.
     2 Click Log Stamp.

 

To add a log stamp from the RealPresence Touch interface:
     1 Go to Settings > System Information > Log Stamp.
     2 Tap Log Stamp.

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