As the title suggests, the Community Forums are open to all, and driven by the Polycom community: customers, resellers, distributors, and other industry activists from all over the world. The Community Forums are NOT an official support channel, and answers or suggestions provided by community members may not always resolve your issue.
Polycom Labs is a section of product software which allows administrators to activate features which are experimental and untested. Therefore it is advised not to activate these features in production environments but in test environments.
The purpose of the forums is to provide your feedback on your experience of the feature and to get information about the feature from Polycom product management and other users. Service providers, including Polycom service, will not accept service reports on these features. The Polycom Community is the only forum for receiving assistance on Polycom Labs features.
Before posting in the community, please utilize the search function. If you are unable to find what you need after searching these resources, please add to the discussion for the feature you are researching or commenting on. Within this Community, Polycom Labs, users can not start new topics (threads).
There are senior members on the forums who are trained and serve as Moderators. These volunteers keep the board organized and moving, and are authorized to: (in order of increasing severity)
- Move posts to the correct forums, or delete if not relevant to Polycom Labs features. Many times, members post in the wrong forum. These off-topic posts may impede the normal operation of the forum.
- Edit posts. Moderators will edit posts that are offensive or break any of the House Rules.
- Delete posts. Posts that cannot be edited to comply with the House Rules will be deleted.
- Restrict members. This is one of the last punishments before a member is banned. Restrictions may include placing all new posts in a moderation queue or temporarily banning the offender.
- Ban members. The most severe punishment. Banning is reserved for very severe offenses and members who, after many warnings, fail to comply with the House Rules. Banning is permanent. Bans cannot be removed by the moderators and probably won't be removed by the administration.
Tips for Posting or Contributing to Technical Discussions
Posting technical discussions or questions on the forum can be a great way to receive community assistance. Here are some tips to help ensure you get the best possible response to your post.
- Help the community help you by including as much detail as possible about the issue, the devices involved (model, software versions, etc), how the devices are inter-connected, configuration, etc. More and clearer details enables the community to assist you better and faster.
- Add a summary (TL;DR) at the bottom of your post if it’s very long.
- Don't repost and/or re-post the same question/issue in multiple boards unless it is a feature which involves multiple products. Per the community rules, duplicate posts will also be deleted.
- Help keep forum discussions from growing unnecessarily long by limiting quotes to the relevant portion of text. Reply to contribute and help the discussion progress.
- Don't use excessive punctuation, capitals, or the caplock key.
- If you solve your own issue/question, please follow-up and explain so the entire community may benefit.
- When posting configuration information, be sure to remove any sensitive data such as usernames, passwords, server addresses, Certificate keys, etc. For clarity, you may consider using "<redacted>" without quotes in place of the removed data.
-Always make backups of your configuration or data before implementing or testing suggestions from the community.
Any reported violations of the Community Rules will be address on a case-by-case basis by the community’s Moderator or a Forum Administrator, and may result in a permanent ban from the community.
Thank You for taking the time to read these forum guidelines. We hope your visit is helpful and mutually beneficial to the entire community.