Showing results for 
Search instead for 
Did you mean: 

RealAccess - Best Practices

Polycom Employee & Moderator

RealAccess - Best Practices

Here is the How to of RealAccess

Message 1 of 2
Polycom Employee & Moderator

Best Practises for Using RealAccess

Real Access just displays what we pull from the RPRM and the DMA.  So effectively configuring the endpoints on the RPRM plays a major role in the ASSET in RealAccess.


Tips for Optimal Reporting


Configure your SIP URI correctly on the RPRM for Sip calls.

Configure the Site Topology with SiteNames to have a  Detailed report. 

Make sure Serial Numbers of endpoints  are acounted for.  

Message 2 of 2