The Customer Interaction Center (CIC) and Polycom joint solution provides a fully tested and seamlessly integrated unified communications solution available both on premises and in the cloud.
All the tools you need to make Customer Service a competitive weapon
Offer multichannel contact options for your customers
Provide consistent, "team wide" service
Centralize and scale with a standards-based all-in-one platform
The Customer Interaction Center™ from Interactive Intelligence integrates with a variety of Polycom Desktop and Group systems solutions. Developed on the SIP protocol, the joint solution provides a customer with a fully tested and seamlessly integrated unified communications solution. Each release of Polycom equipment and firmware is validated by the Interactive Intelligence testing organization and results are posted to our validation web site at testlab.inin.com