[FAQ] Polycom RealAccess Frequently Asked Questions

[Bala]

From: Liew, Sun Wai
Sent: Thursday, January 14, 2016 2:55 AM
To: Muthu, Bala
Subject: RE: What is the interval for RealAccess to collect statistics and send back to server?

Hi Bala,

What is the interval for RealAccess to collect statistics and send back to server?

[Bala]

The RealAccess portal pulls data every 24 hours from the RPRM for Inventory/Asset every 5 mins and from the DMA for CDR and MCU data.

RealPresence DMA system

https://DMAIPAddress:8443/api/rest/billing
(The CDR data are pulled every five minutes.)

https://DMAIPAddress:8443/api/rest/mcus
(The MCU data are pulled every five minutes.)

RealPresence Resource Manager

https://RPRMIPAddress:8443/api/rest/devices/export-inventory
(The Asset/Inventory is pulled every 24 hours.)

[Bala]

The user  for RealAccess in the DMA and RPRM should have ADMIN ROLE Privileges

[Bala]

i) Login into https://realaccess.polycom.com with your normal credentials.

ii) Click on About at the bottom of the screen. 

iii) Separate subscriptions are required for Videos Tutorials, Assets and Analytics, s shown in the following figure.

[Lynn]

I have a question on what is being counted in the participant count column of the Conference Utilization report when the conference type is LYNC.  Is this counting the total number of standards based video endpoints and Lync/Skype for business participants or just the standards based endpoints plus the cascade for the RealConnect call? 

Also, I am looking at a LYNC call that is showing 4 participants and the maximum resources is saying video: 24 voice: 1.  How can 4 participants be using 24 video ports?  What is this really representing?

[Bala]

Hey Lynn... 

Good question. 

Please note you would see that only with LYNC ( Realconnect ) calls.

That is becuase the DMA does not know the Lync Clients connected via the AVMCU. We keep track of participants from a DMA prespective.

Say for example.. 

We had a RealConnect call with 4 lync clients, 2 GroupSeries, 1 RP Desktop & 1 Audio Dialin in a conference.

The resources used would be 7 video and 1 Audio, while the participant count would be 3 video and 1 audio. 

Hope this helps

[coleman]

Has anyone had trouble getting the license/activation page to load?  All I get is please wait  then page not found

[hasan]

Hello this is hasan and I want to ask one thing that I will buy polycommultipoint license of HDX-7000 online so how I will sure that license will work properly? 

As I will pay through online process and the payment terms are advance.