Hello and welcome to the Polycom RealAccess Forum.
As the title suggests, this Forum is driven by the Polycom community and is open to all customers, resellers, distributors, employees and other industry activists around the world who have an interest in RealAccess. The Community Forums are NOT an official support channel, and answers or suggestions provided by other community members may not always resolve your issue. If you need official support for RealAccess, please contact Polycom directly through the official support channels, or contact your Certified Polycom Partner for assistance.
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Is there a special tip for getting the tutorial videos to play? I'm getting the error, "File could not be played" on all of them.
Thanks for your question.
Google Chrome is the preferred browser.
Could you please try with Chrome and let us know ?