Here is the How to of RealAccess
Real Access just displays what we pull from the RPRM and the DMA. So effectively configuring the endpoints on the RPRM plays a major role in the ASSET in RealAccess.
Tips for Optimal Reporting
Configure your SIP URI correctly on the RPRM for Sip calls.
Configure the Site Topology with SiteNames to have a Detailed report.
Make sure Serial Numbers of endpoints are acounted for.