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How to test your network capability connecting into RealConnect for Office 365 with Supported Endpoi

Polycom Employee & Community Manager

How to test your network capability connecting into RealConnect for Office 365 with Supported Endpoi

You need to ensure your network environment allows generic B2B video calls over the internet.


  • To confirm that supported end points can connect to the Polycom RealConnect for Office 365, place a call to


  • If the call fails, reference the RealConnect for Office 365 Deployment Guide for the proper firewall and other settings.

For a listing of supported end points, view "What are the supported Video Endpoints for Polycom RealConnect for Microsoft Office 365" or when scheduling a conference, click on "Alternate VTC dialing instructions" link. 


This link will open a web page that will be updated dynamically as new end points are tested and added.

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
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