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Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

You need to ensure your network environment allows generic B2B video calls over the internet.

 

  • To confirm that supported end points can connect to the Polycom RealConnect for Office 365, place a call to 7357@test.plcm.vc

 

  • If the call fails, reference the RealConnect for Office 365 Deployment Guide for the proper firewall and other settings.

For a listing of supported end points, view "What are the supported Video Endpoints for Polycom RealConnect for Microsoft Office 365" or when scheduling a conference, click on "Alternate VTC dialing instructions" link. 

 

This link will open a web page that will be updated dynamically as new end points are tested and added.

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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