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RealConnect Cloud Relay Administration Account

Advisor

RealConnect Cloud Relay Administration Account

Hi, I'm testing the trial version of RealConnect for O365 in the hybrid config. I installed the Relay server. Now I have to log in at console.plcm.cloud, but I don't have an account. And no email to create one. How do I get an Administrator account?

 

Regards,

 

Folkert

 

Message 1 of 5
4 REPLIES
Advisor

Re: RealConnect Cloud Relay Administration Account

Really? No one can help me with this?

Message 2 of 5
Polycom Employee & Community Manager

Re: RealConnect Cloud Relay Administration Account

Hello Folkert

I made the relevant people aware of this post when you created it

Let me follow this up and apologise for the delay

Best regards

Steffen Baier
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Message 3 of 5
Polycom Employee

Re: RealConnect Cloud Relay Administration Account

Folkert, My sincere apologies for the delayed response.  In addition to this post, I will reach out to you directly via e-mail to work thru the issue.

 

As a standard process, accessing the Relay Server assumes that you have already registered and have an active account in the Polycom Cloud Experience portal; however, your statement that you do not have an administrator account, suggests that you may have received access to the Relay Server via a non-standard flow. 

 

To create an account (if one has not been setup yet), we simply need an e-mail address to manually kick-off the process. I will send an e-mail to you directly to confirm the admin details.

 

Best Regards,

 

Don E.

Lead Product Manager, RC O365 Interop Service

 

I will reach out

Message 4 of 5
Highlighted
Advisor

Re: RealConnect Cloud Relay Administration Account

Thanks guys!

Message 5 of 5