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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-03-2020 03:43 AM

HP Recommended

Hello @Chris Mallett 

 

Siphon Networks Ltd sold this back in 02/07/2019. They are your Tier 1 and they can open Tickets with Poly.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎04-08-2020 01:16 AM

HP Recommended

Hello

 

Not sure i can help any. I got the cfg file from someone. You may need to edit. Once confirm powershell, real connect license all done, you can try to copy and paste this see whether your hybrid real connect can work.

 

 

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!-- Application SIP Dogwood 5.9.1.10906 09-Oct-19 11:34 -->
<!-- Created 15-11-2019 15:01 -->
<!-- Base profile Generic -->
<PHONE_CONFIG>
<!-- Note: The following parameters have been excluded from the export:
btoe.PairingCode=""
-->
<ALL
btoe.pairingMode="Manual"
call.teluri.showPrompt="0"
dialplan.digitmap.lineSwitching.enable="1"
exchange.meeting.realConnectProcessing.skype.enabled="1"
exchange.meeting.realConnectProcessing.teams.enabled="1"
httpd.cfg.secureTunnelRequired="0"
mr.pairButton.notification="0"
mr.video.camera.focus.auto="false"
mr.video.camera.focus.range="942"
tcpIpApp.sntp.olsonTimezoneID="Asia/Kuala_Lumpur"
video.camera.preset.home.pan="502"
video.camera.preset.home.tilt="291"
video.camera.preset.home.zoom="0"
video.camera.previewPosition.y="245"
video.camera.saturation="286"
video.conf.profile="1080p"
voIpProt.H323.enable="1"
call.autoOffHook.1.contact="714779139@t.plcm.vc"
call.autoOffHook.1.enabled="1"
dialplan.1.digitmap="^.+@v\.plcm\.vc$"
dialplan.1.digitmap.mode="regex"
mr.pair.uid.1="64167f77c3ca"
reg.1.address="t.plcm.vc"
reg.1.auth.loginCredentialType="onlineDeviceAuth"
reg.1.label="Real Connect Meeting"
reg.1.protocol.H323="1"
reg.limit="3"
video.camera.1.focus.auto="false"
video.camera.1.focus.range="942"
video.camera.1.saturation="286"
video.camera.1.type="EagleEyeIVUSB"
video.camera.preset.1.pan="506"
video.camera.preset.2.pan="449"
video.camera.preset.3.pan="572"
video.camera.preset.1.tilt="240"
video.camera.preset.2.tilt="310"
video.camera.preset.3.tilt="310"
video.camera.preset.1.zoom="0"
reg.1.server.1.address="t.plcm.vc"
reg.1.server.1.register="0"
reg.1.server.1.transport="TCPpreferred"
/>
</PHONE_CONFIG>

 

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