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CVI number on forwarded invitation?

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Occasional Contributor

CVI number on forwarded invitation?

RealConnect, Polycom Group 500 Series, hybrid registration (SIP to SfB, H323 to Teams via RealConnect).  Everything seems to be working, and we have added the CsVideoInteropServiceProviderp policy in O365 so that RealConnect info and CVI are appended to a Teams invitation.

 

My question is - what happens when you receive a Teams invite from an outside party?  I can forward that to a conference room (so that a group of ppl can use video), but no RealConnect/CVI is generated in that case, and so the 500 series doesn't know how to connect.

 

Is there a method around this?  Or am I mistaken in my understanding? 

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Occasional Contributor

Re: CVI number on forwarded invitation?

Spoke to a Poly sales/engineer.  It appears that I am correct, in that a CVI is generated only on mtg-creation (depending on your configured O365 CSVideoInteropProvider), and that there is not a way to create a new CVI on forwarding-invitations or to associate a new CVI with an existing (teams) Conf. ID.  

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Highlighted
Occasional Contributor

Re: CVI number on forwarded invitation?

Spoke to a Poly sales/engineer.  It appears that I am correct, in that a CVI is generated only on mtg-creation (depending on your configured O365 CSVideoInteropProvider), and that there is not a way to create a new CVI on forwarding-invitations or to associate a new CVI with an existing (teams) Conf. ID.  

View solution in original post

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Polycom Employee

Re: CVI number on forwarded invitation?

In order for CVI join details to appear in a meeting invitation the user creating the meeting must be enabled for the service, meaning the tenant that user belongs to is a customer of the service.

 

For example my company uses the RealConnect Service and my user account is enabled, thus Teams meetings I create will include the VTC join details.  Anyone I send that invite to can join my meeting from a VTC as long as it can communicate with the RealConnect Service in Microsoft Azure.

 

But if I receive a Teams meeting invite from someone outside my company and they are not a RealConnect Service customer (nor do they use any of the other CVI solutions) then their meeting invite will not include and VTC information.

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Jeff Schertz - Principal Microsoft Solutions Architect [Blog]

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