Cannot establish H323 call from Cisco SX20. E.164

pavelryzhkov · ‎12-22-2020

I cannot anymore establish a normal call to Realconnect after some kink of change was made on Poly side( that was mentioned under the article ID 44813). There's no Gatekeeper used in our infrastructure that's why I cannot get what I need to fill in the H323Alias E164 field on my SX20. If I put a random number the call is established, but no video from is displayed for participants other than SX20(Teams clients) and no incoming video is displayed on the SX20 screen.

SteffenBaierUK · ‎12-23-2020

Hello @pavelryzhkov ,

Welcome to the Poly Community.

Please work with your Poly reseller and/or Poly support.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Cannot establish H323 call from Cisco SX20. E.164

Cannot establish H323 call from Cisco SX20. E.164

Re: Cannot establish H323 call from Cisco SX20. E.164