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- Poly Services
- Configure Trio 8800 to use Realconnect for Teams Meetings
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04-10-2019 08:01 AM
<?xml version="1.0" encoding="UTF-8" standalone="yes"?>When the join button is pressed the Trio doesn't use line 2 to join via the Re4al Presence bridge.
<!-- Application SIP Banyan 5.8.0.15232 25-Feb-19 10:48 -->
<!-- Created 10-04-2019 14:50 -->
<!-- Base profile Lync -->
<PHONE_CONFIG>
<!-- Note: The following parameters have been excluded from the export:
btoe.PairingCode=""
tcpIpApp.ice.password=""
tcpIpApp.ice.username=""
-->
<ALL
btoe.pairingMode="Manual"
dialplan.digitmap.lineSwitching.enable="1"
exchange.meeting.join.promptWithList="1"
exchange.meeting.parseAllowedSipUriDomains="test.plcm.vc,t.plcm.vc,plcm.vc"
exchange.meeting.parseEmailsAsSipUris="1"
exchange.meeting.parseOption="All"
exchange.meeting.parseWhen="Always"
exchange.meeting.realConnectProcessing.teams.enabled="1"
feature.directory.enabled="1"
feature.fecc.enabled="0"
httpd.cfg.enabled="1"
httpd.enabled="1"
lcl.datetime.time.24HourClock="1"
log.level.change.afe="5"
log.level.change.auth="2"
log.level.change.nisvc="2"
log.level.change.proxy="2"
log.level.change.sip="0"
log.level.change.sipp="0"
log.level.change.sipt="0"
log.level.change.tls="0"
log.level.change.wad="2"
lync.qos.dscpVoice="40"
powerSaving.idleTimeout.offHours="5"
powerSaving.idleTimeout.officeHours="15"
reg.limit="3"
sec.TLS.SIP.strictCertCommonNameValidation="0"
system.name="Team8800"
tcpIpApp.ice.turn.server="mediaedgeGB1.online.lync.com"
tcpIpApp.ice.turn.udpPort="3478"
tcpIpApp.port.rtp.lync.audioPortRangeEnd="50019"
tcpIpApp.port.rtp.lync.audioPortRangeStart="50000"
tcpIpApp.port.rtp.lync.contentPortRangeStart="50040"
tcpIpApp.port.rtp.lync.videoPortRangeEnd="50039"
tcpIpApp.port.rtp.lync.videoPortRangeStart="50020"
dialplan.1.lyncDigitmap.timeOut="5"
msg.mwi.1.callBack="sip:a@b.com;opaque=app:voicemail"
msg.mwi.1.callBackMode="contact"
reg.1.address="a@b.com"
reg.2.address="a@b.com"
reg.1.auth.loginCredentialType="usernameAndPassword"
reg.1.ice.turn.callAdmissionControl.enabled="1"
reg.2.serverAutoDiscovery="0"
reg.1.srtp.offer="1"
reg.2.srtp.offer="1"
voIpProt.server.1.address="Team8800"
reg.2.server.1.register="0"
reg.2.server.1.transport="TLS"
/>
</PHONE_CONFIG>
Solved! Go to Solution.
Accepted Solutions
04-18-2019 06:46 PM
Hi Graham,
Please do not use same address for different lines as documented here
To avoid unexpected phone behavior, do not use the same user name for multiple registrations. Use similar but not identical user names. For example, use: reg.1.address="John.Smith@company.com" and reg.2.address="J.Smith@business.com".
Try something like Trio.Graham for reg.2.address.
Add the following parameters:
reg.2.server.1.address="t.plcm.vc" dialplan.2.applyToDirectoryDial="1" dialplan.2.digitmap="^.+@t\.plcm\.vc$" dialplan.2.digitmap.mode="regex"
You may wanna try reg.2.server.1.transport="TCPpreferred"
Add call.autoOffHook.2.contact="xxxx@t.plcm.vc" and call.autoOffHook.2.enabled="1" changing xxxx to your RealConnect tenant ID. In this case, when pressing the line 2 icon, the Trio will dial to the entry queue of your RealConnect service where you can dial any existent conference ID.
And finally make sure to follow the steps mentioned here if you are using a Room Account for your Trio.
04-12-2019 03:16 AM
According to the attached release documents in the release V5.7.2AB support was added for RealConnect:-
5.7.2AB November 2018 This release includes the following enhancements:
• Microphone Synchronization Between Paired Systems
• Audio from an HDMI Connection
• Click-to-Join Support for Polycom RealConnect Services
In the same document it states that by default Teams meetings to use RealConnect
setting - RealConnect:exchange.meeting.realConnectProcessing.teams.enabled
Description - 1 (default) – Enable Microsoft Teams meeting on Polycom RealConnect technology.
Also, the default line that the Trio will attempt to use is line 2:-
Setting - exchange.meeting.realConnectProcessing.outboundRegistration
Description - Choose a line number to use to make Polycom RealConnect calls. 2 (default) 1-34
I have factory defaulted a Trio, signed the device into SfB Online and tried to join a Teams meeting but the Trio doesn't connect via RealConnect.
I know that for RC to work the Trio has to be able to make calls to a sip URI (you can test with 7357@test.plcm.vc)
@Polycom, Is there a admin guide for a Trio and RealConnect? Something similar to this >>https://support.polycom.com/content/dam/polycom-support/products/strategic-partner-solutions/blue-je... << would be ideal.
I can get Cisco and Lifesize units to join without any issues but not the Trio!
04-12-2019 04:06 AM
Hello @GrahamW ,
I am looking into someone responding to this.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
04-18-2019 06:46 PM
Hi Graham,
Please do not use same address for different lines as documented here
To avoid unexpected phone behavior, do not use the same user name for multiple registrations. Use similar but not identical user names. For example, use: reg.1.address="John.Smith@company.com" and reg.2.address="J.Smith@business.com".
Try something like Trio.Graham for reg.2.address.
Add the following parameters:
reg.2.server.1.address="t.plcm.vc" dialplan.2.applyToDirectoryDial="1" dialplan.2.digitmap="^.+@t\.plcm\.vc$" dialplan.2.digitmap.mode="regex"
You may wanna try reg.2.server.1.transport="TCPpreferred"
Add call.autoOffHook.2.contact="xxxx@t.plcm.vc" and call.autoOffHook.2.enabled="1" changing xxxx to your RealConnect tenant ID. In this case, when pressing the line 2 icon, the Trio will dial to the entry queue of your RealConnect service where you can dial any existent conference ID.
And finally make sure to follow the steps mentioned here if you are using a Room Account for your Trio.
04-23-2019 08:12 AM
Thanks Leonardo, after upgrading to firmware V5.9.0.10869 and applying the suggested settings I can now connect via RealConnect but there is no video being sent from the Visual+/Trio.
I set the video codec priority to be as per this doc (see attached image) but that hasn't made any difference.
Any additional help would be much appreciated.
04-23-2019 02:31 PM
Please open a new forum thread and share your backup. Additionally, is it only failing with RealConnect? Have you verified your firewall config?
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