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Configuring Skype for Business Trio 8800 to use RealConnect for Teams

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Advisor

Configuring Skype for Business Trio 8800 to use RealConnect for Teams

I've succefuly set-up my RealConnect on office 365 (was very easy).

 

This week, I plan to upgrade our Trios to the latest release (5.9.1) from (5.9.0) ahead of Microsoft's January 2020 Oauth deadline:

https://support.polycom.com/content/dam/polycom-support/products/voice/polycom-uc/other-documents/en...

 

My approach to upgrading will simply be to download the firmware onto USB stick and upgrade each device via USB. We don't do anything clever in the Trio config, its completely vanilla based on the 5.9.0 firmeware. Devices will remain in Skype for Business mode. 

 

My question:

Is there a guide or information somewhere that I can follow to set my Trio's up to work with RealConnect? Or should it work out the box once the device is signed in?

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Polycom Employee & Community Manager

Re: Configuring Skype for Business Trio 8800 to use RealConnect for Teams

Hello @dwdwdw ,

 

Welcome back to the Poly Community.

 

I suggest you check >here< or check one of my colleagues Jeff's posts >here< and if you still struggle to work with a Poly reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Advisor

Re: Configuring Skype for Business Trio 8800 to use RealConnect for Teams

Thanks Steffen - looks like what I need. I'll report back with how I get on. 

Message 3 of 4
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Advisor

Re: Configuring Skype for Business Trio 8800 to use RealConnect for Teams

Upgraded the Trios yesterday to Poly_UC_Software_5_9_2_7553_AA_Trio8800_release and was able to join with one touch dial without any further configuration. Video from the meeting room reaches the Teams client okay.

 

Only issue that appears to be there is no content is being shared from the device back to the Trios.

 

Started another post on that:

https://community.polycom.com/t5/RealConnect-for-O365-Hybrid-and/Trio-8800-with-RealConnect-Teams-us...

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