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Everything is in place, but nothing is added to invites

Occasional Contributor

Everything is in place, but nothing is added to invites

Realconnect has  been associated with our O365  Tenant. I tired to send a Teams and a Skype meeting, but didn't see anything added to the invite. It appears  nothing regarding the Realconnect is being added to the invite. Is there a step that I need to complete outside of the powershell commands? 

Message 1 of 5
4 REPLIES 4
Polycom Employee

Re: Everything is in place, but nothing is added to invites

Hello JWhealen,

 

When you open the meeting invite and there are not any details being displayed, typically it means that the associated mailbox is stripping off information that the devices use to display meeting details and call info.

When you ran the powershell command Set-CalendarProcessing for the mailbox, did you use the -DeleteComments $false and -DeleteSubject $false?  These must be set to false values, otherwise, meeting information will be stripped.

 

HTH.

Jeff

Message 2 of 5
Advisor

Re: Everything is in place, but nothing is added to invites

I have the same issue. Set-up per guide but when i create a new Teams meeting invite in Outlook, there's no VCT details added, only the usual Teams meeting info.

 

Is it required to add a licence to the user in office? Nothing in the guide but i know thats in the Skype for business guides.

Message 3 of 5
Highlighted
Frequent Advisor

Re: Everything is in place, but nothing is added to invites

If you haven't gone through all the PowerShell Jiu Jitsu explained here:

 

https://dialin.plcm.vc/teams/ps.html

 

Especially this command:

 

Grant-CsTeamsVideoInteropServicePolicy -PolicyName PolycomServiceProviderEnabled -Identity "user@domain.onmicrosoft.com"

 

or alternatively

 

Grant-CsTeamsVideoInteropServicePolicy -PolicyName PolycomServiceProviderEnabled

 

for everyone.

 

I struggled with this - because I thought you only have to apply the command to the room resource.  But I found out, you have to apply it to the person creating the meeting request - so, in effect - everyone. 

 

Prior to this - I really hadn't done any Powershell - so you'll need to get setup for that first.  Hope this helps. 

 

Message 4 of 5
Advisor

Re: Everything is in place, but nothing is added to invites

Looks like it was a timing thing. Left it 12hrs and all was well this morning. Might be worth adding to guides as guides suggest changes made in set up should be effective in meeting invites immediately
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