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HUAWEI TE 40 call real connect

ORPHE ETIENNE
Occasional Visitor

HUAWEI TE 40 call real connect

Hi,

I would like to contact you because I have a problem with a client who has a Huawei TE40 system.
He can't join a Teams meeting via the real connect.

 

Has anyone been able to test this? Or can anyone confirm that it works?

 

Thanks in advance for your feedback.

ORPHE Etienne.

 

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: HUAWEI TE 40 call real connect

Hello @ORPHE ETIENNE ,

 

Welcome to the Poly Community.


Please provide us with at least some more details about what software they use to make the call?

Is this your client's RealConnect Service?

What error do they get?

Is this using LTE/4G or WiFi?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
ORPHE ETIENNE
Occasional Visitor

Re: HUAWEI TE 40 call real connect

Hi @SteffenBaierUK,

 

Indeed, it is the customer's real connect service.

 

It is a video conferencing system (model: HUAWEI TE40), connected to the network by a cable.

 

The Huawei TE40 system can join Poly systems in point to point via H.323 protocol.

 

But when we try to reach the real connect test number of Poly: 40.91.214.133##7357, it does not work.

The system tells it that it can't reach this address.

Error: this address cannot be reached.

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: HUAWEI TE 40 call real connect

Hello @ORPHE ETIENNE ,

 

I would try and raise a case with our support team.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4