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How to test your network capability connecting into RealConnect for O365 with Supported Endpoints

SteffenBaierUK
Polycom Employee & Community Manager

How to test your network capability connecting into RealConnect for O365 with Supported Endpoints

You need to ensure your network environment allows generic B2B video calls over the internet.

 

  • To confirm that supported end points can connect to the Polycom RealConnect for Office 365, place a call to 7357@test.plcm.vc

 

  • If the call fails, reference the RealConnect for Office 365 Deployment Guide for the proper firewall and other settings.

For a listing of supported end points, view "What are the supported Video Endpoints for Polycom RealConnect for Microsoft Office 365" or when scheduling a conference, click on "Alternate VTC dialing instructions" link. 

 

This link will open a web page that will be updated dynamically as new end points are tested and added.

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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