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No Shared Screen shown using RealConnect

JagPatel
Occasional Contributor

Re: No Shared Screen shown using RealConnect

Hi there,

 

We are having same issue while using G500 and reconnect. Only in room we are not seeing shared content but other joiners can see the shared content on their laptops.

 

have you fixed your issue?

Message 11 of 15
XexeX
Occasional Advisor

Re: No Shared Screen shown using RealConnect

I give up using Poly.

Use a mini-PC with high-end mic and cam is more cost effective.

Message 12 of 15
SteffenBaierUK
Polycom Employee & Community Manager

Re: No Shared Screen shown using RealConnect

Hello @XexeX 

 

I am not sure if you tried over the last 3 months getting this into our support organisation. Posting in this community will not automatically raise this with Poly support as we are all just volunteers here.

 

Best regards

 

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 13 of 15
lvieira
Polycom Employee

Re: No Shared Screen shown using RealConnect

If this is only affecting H.323 calls to RealConnect for Teams service, it would be worth checking whether "Enable H.239" (content protocol) is checked under RP Group Series > Admin Settings > Network > Dialing Preference. That feature controls whether a RPGS will be capable of negotiating content capability or not in a H.323 call.

lvieira_0-1598559439277.png

Message 14 of 15
JagPatel
Occasional Contributor

Re: No Shared Screen shown using RealConnect

Hi there,

 

we have Enable H.239 ticked on.

JagPatel_0-1598566337660.png

should i try with untick it?

 

Regards,

Jag

Message 15 of 15