Re: No Shared Screen shown using RealConnect - Page 2

JagPatel · ‎08-05-2020

Hi there,

We are having same issue while using G500 and reconnect. Only in room we are not seeing shared content but other joiners can see the shared content on their laptops.

have you fixed your issue?

XexeX · ‎08-26-2020

I give up using Poly.

Use a mini-PC with high-end mic and cam is more cost effective.

SteffenBaierUK · ‎08-26-2020

Hello @XexeX

I am not sure if you tried over the last 3 months getting this into our support organisation. Posting in this community will not automatically raise this with Poly support as we are all just volunteers here.

Best regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

lvieira · ‎08-27-2020

If this is only affecting H.323 calls to RealConnect for Teams service, it would be worth checking whether "Enable H.239" (content protocol) is checked under RP Group Series > Admin Settings > Network > Dialing Preference. That feature controls whether a RPGS will be capable of negotiating content capability or not in a H.323 call.

JagPatel · ‎08-27-2020

Hi there,

we have Enable H.239 ticked on.

should i try with untick it?

Regards,

Jag

tomgardner · ‎06-30-2021

We are finding the same issue. H323/SIP calls from Cisco or Poly codecs to Teams. However, we have found that if the codec shares content (even the board on a Poly Studio X30) first, then for the duration of that call, it will then receive content from Teams. This behaviour is the same on Cisco units.

This is only happening when the codec is connecting to Realconnect one of our two Cisco Expressways (12.5.3); content through the other one (12.6) works fine. No idea if it is related to the Expressway software version, or something else entirely, but any suggestions would be welcome!

Regards,

Tom