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Poly Real Connect Bridge - American Language prompting to input £ sign and not #

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JamiePeers
Occasional Contributor

Poly Real Connect Bridge - American Language prompting to input £ sign and not #

Hi,

 

We have recently successfully implemented the Poly Real Connect service within our O365 Tenant.

 

The relevant license activation and PowerShell configuration has been applied to our to ensure the service is activated. The required profile configuration has also been pushed down and installed on our Endpoint Devices (Trio 8500 & 8800's) - as per the article here 

Poly Trio with Microsoft Teams : Jeff Schertz's Blog

 

Calls be initiated either by pressing a separate 'Teams Meeting' button accessible from the Home Screen of the Trios to contact the Poly RealConnect Bridge or via the Join button within the Calendar request once it syncs to the Endpoint Device.

 

When the call is established to the Poly RealConnect Bridge the language is set to American which is only an issue once it advises to input the 'VTC Conference ID followed by the £ sign' - this is due to the fact that the ID will only be recognised on the device by entering the # sign on the keypad. 

 

Is there a way this can either by amended to ensure it advised in input the VTC conference ID followed by the # sign or to change the current language from American to English UK?

 

Any assistance with this would be greatly appreciated.

 

Jamie Peers

 

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Accepted Solutions
jschertz
Polycom Employee

Re: Poly Real Connect Bridge - American Language prompting to input £ sign and not #

This is not customizable as the entry queue is the same image/recording for all RealConnect tenants.

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Jeff Schertz - Principal Microsoft Solutions Architect [Blog]

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.

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Message 3 of 4
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Adam in DC
Valued Contributor

Re: Poly Real Connect Bridge - American Language prompting to input £ sign and not #

While I don't know the answer to this question, Poly has many staff and customers on both sides of the pond, someone should be able to come up with an answer.  

Message 2 of 4
jschertz
Polycom Employee

Re: Poly Real Connect Bridge - American Language prompting to input £ sign and not #

This is not customizable as the entry queue is the same image/recording for all RealConnect tenants.

-----------
Jeff Schertz - Principal Microsoft Solutions Architect [Blog]

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.

View solution in original post

Message 3 of 4
JamiePeers
Occasional Contributor

Re: Poly Real Connect Bridge - American Language prompting to input £ sign and not #

Thanks Jeff

Message 4 of 4