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Polycom RealConnect Activation Error

Occasional Contributor

Polycom RealConnect Activation Error

I get this error when I try to Activate Polycom Realconnect License for 0365 and Teams. It Keep throwing " An unknown error has occured". This happens once i put in my credentials for the office 365 Global Admin. Anyone encountered this.



Message 1 of 5
Polycom Employee & Community Manager

Re: Polycom RealConnect Activation Error

Hello @Theoter ,


welcome to the Poly Community.

Please contact our Support Team in your >Region<


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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Message 2 of 5
Occasional Contributor

Re: Polycom RealConnect Activation Error

Any Update from anyone on this?. Support seems to be rerouting me Sales Engineers as the License Is in Trial


Or is it that the Realconnect Service For Teams is not supported in Nigeria.



Message 3 of 5
Polycom Employee

Re: Polycom RealConnect Activation Error

I have not seen this error before but if your account is a Global Admin for it's O365 tenant than that should be working.  Please reach out directly to your Poly sales contacts for assistance with trial licenses.

Jeff Schertz - Microsoft Solutions Architect [Blog]
Message 4 of 5
Occasional Contributor

Re: Polycom RealConnect Activation Error



Thanks for your response. Looks like The service is not available in the African Region. I provisioned a tenant in the US region and noticed it worked flawlessly. See attached screenshots

Message 5 of 5