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Powershell error on adding user account RealConnect

SOLVED
A-le
Occasional Advisor

Powershell error on adding user account RealConnect

Hi all

We purchased a Poly RC for MSFT license and on gone through all settings up until adding users for the RealConnect licence in powershell upon we get an error returned:

 

Grant-CsTeamsVideoInteropServicePolicy -PolicyName PolycomServiceProviderEnabled -Identity *********@******.**.uk
One or more errors occurred.
+ CategoryInfo : NotSpecified: (CN=84dd5110-938...gb1001,DC=local:OCSADUserOrAppContact) [Grant-CsTeamsVideoInteropServicePolicy], AggregateException
+ FullyQualifiedErrorId : GrantPolicy,Microsoft.Rtc.Management.Xds.GrantTeamsVideoInteropServicePolicyCmdlet
+ PSComputerName : api.interfaces.records.teams.microsoft.com
 
 
Powershell version is 2.3.1 i believe and teams module is all uptodate as far as I know. 
 
The account/Email address trying to add is just a normal one as far as i know.
 
 
 
thanks
Message 1 of 10
1 ACCEPTED SOLUTION

Accepted Solutions
A-le
Occasional Advisor

Re: Powershell error on adding user account RealConnect

Hi, 

To update on this, my team followed the below advise and this seems to have worked for us - we have been added as license users and are getting the option to join via a Polycom Codec in Teams meetings invites.

 

 

 

 

Hello,
Microsoft has retired the PowerShell module for Skype for Business Online and all Teams related commands are now available in the Teams PS module (the minimum version should be at least 2.1).
Version check can be done using this command:
Get-Module

Please uninstall the Skype for Business PS Module from the workstations (add/remove programs).

Then install Teams PS module:
Install-module Microsoft Teams

After this please load the Teams module into the memory:
Import-Module MicrosoftTeams

Details are shown in the sample screenshots attached.


NOTE:
after Teams module installation you need to sign in into Azure AD with global admin credentials for the O365 tenant.
https://docs.microsoft.com/en-us/microsoftteams/teams-powershell-install

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Message 10 of 10
9 REPLIES 9
Adam in DC
Valued Contributor

Re: Powershell error on adding user account RealConnect

I did this a few years ago successfully.  The first thing that comes to my mind - did you link Poly RealConnect to your Microsoft Environment as a global admin?  

 

Here's how I connected to PowerShell when I did this:

 

PS C:\WINDOWS\system32> $UserCredential = Get-Credential

cmdlet Get-Credential at command pipeline position 1

Supply values for the following parameters:

 

PS C:\WINDOWS\system32> Import-Module SkypeOnlineConnector

 

PS C:\WINDOWS\system32> $sfbSession = New-CsOnlineSession -Credential $userCredential

 

PS C:\WINDOWS\system32> Import-PSSession $sfbSession

 

PS C:\WINDOWS\system32> Grant-CsTeamsVideoInteropServicePolicy -PolicyName PolycomServiceProviderEnabled -Identity "user@company.com"

 

PS C:\WINDOWS\system32> Get-CsVideoInteropServiceProvider

 

 

Identity                          : Polycom

Name                              : Polycom

AadApplicationIds                 : 1234asdfg

TenantKey                         : 123456789@t.plcm.vc

InstructionUri                    : https://dialin.plcm.vc/teams/?key=123456789&conf={ConfId}

AllowAppGuestJoinsAsAuthenticated : True

 

 

Message 2 of 10
A-le
Occasional Advisor

Re: Powershell error on adding user account RealConnect

thanks will ask my guys to check

Message 3 of 10
A-le
Occasional Advisor

Re: Powershell error on adding user account RealConnect

no joy I'm afraid it seems the Module SkypeOnlineConnector was retired last month

Message 4 of 10
Adam in DC
Valued Contributor

Re: Powershell error on adding user account RealConnect

That likely means it has been replaced with "Teams" powershell. 

Message 5 of 10
A-le
Occasional Advisor

Re: Powershell error on adding user account RealConnect

ah ok, I think our Teams powershell was updated to latest version.

 

Message 6 of 10
A-le
Occasional Advisor

Re: Powershell error on adding user account RealConnect

I think I'll need to raise a support ticket on this and if not fixed get refunded, maybe the powershell side of things has moved on but the Realconnect side of things has not and there's some incompatibility somewhere.

Message 7 of 10
jschertz
Polycom Employee

Re: Powershell error on adding user account RealConnect

FYI the PowerShell configuration options are for Microsoft's Cloud Video Interop and has nothing to do with RealConnect specifically (or any other partner's interop offering).  The cmdlets are not associated to any 'licensing' as you are simply enabling a CVI provider and then enabling users via policies in Teams.

 

If you are getting any unresolvable errors running the PowerShell commands make sure that you are (a) using a workstation that has never had the Skype for Business Online module installed on it (b) have installed the latest Microsoft Teams PowerShell module and (c) are signing in with a user account that has sufficient administrative permissions like a Global Admin or Teams Admin.

-----------
Jeff Schertz - Principal Microsoft Solutions Architect [Blog]

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Message 8 of 10
jschertz
Polycom Employee

Re: Powershell error on adding user account RealConnect

Adam, those are outdated steps now that the SfB Online Module has been replaced with the Teams module.  I've already updated the instructions provided by Poly to include the newer, simpler steps:
https://dialin.plcm.vc/teams/ps.html

-----------
Jeff Schertz - Principal Microsoft Solutions Architect [Blog]

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Message 9 of 10
A-le
Occasional Advisor

Re: Powershell error on adding user account RealConnect

Hi, 

To update on this, my team followed the below advise and this seems to have worked for us - we have been added as license users and are getting the option to join via a Polycom Codec in Teams meetings invites.

 

 

 

 

Hello,
Microsoft has retired the PowerShell module for Skype for Business Online and all Teams related commands are now available in the Teams PS module (the minimum version should be at least 2.1).
Version check can be done using this command:
Get-Module

Please uninstall the Skype for Business PS Module from the workstations (add/remove programs).

Then install Teams PS module:
Install-module Microsoft Teams

After this please load the Teams module into the memory:
Import-Module MicrosoftTeams

Details are shown in the sample screenshots attached.


NOTE:
after Teams module installation you need to sign in into Azure AD with global admin credentials for the O365 tenant.
https://docs.microsoft.com/en-us/microsoftteams/teams-powershell-install

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Message 10 of 10