--We are able to call email@example.com however after you enter the Conference Id the message “conference ID invalid” is played. If the Online Sip URI is called including the conference ID (firstname.lastname@example.org) the call is not working at all.
I did the following to figure out the issue:
Check firewall (Customer has a Firewall between Cloud Relay and SfB Pool – allow Port 5061)
Installed Application Certificate with and without Cert Chain
Check SfB Event Logs (no Error or Warning when we tried to join conference)
Trace Sip Stack on SfB Front End Server (no Sip Message from Cloud Relay to SfB Pool when we tried to join the conference)
Is there a way to trace a call on the cloud relay itself or enable an advanced logging mode?
Cloud Relay application status is shown in poly2.jpg