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Problem using Real Connect , trio8800, visual+ with Microsoft Teams

Vasco Coelho
Occasional Visitor

Problem using Real Connect , trio8800, visual+ with Microsoft Teams

Hi there,

 

Trying to configure this in my new place but having some issues. 

 

If I use the configuration template on the trio 8800 for Skype, calendars sync, webcam works , sound works. Everything is working except the Screen Sharing.

I'm assuming because we aren't using the RealConnect ?

 

Now if I configure the like the instructions that I was sent from Polycom with a basic profile and login to OTD, I can't seem to join the meetings because it complains that line 1 is unregister.

We don't have any Sip functionality in house, since we always used Skype for meetings.

 

So I'm wondering does having a SIP provider that will be able to connect to RealConnect mandatory ?

 

Can't we just use our Skype /Connect connection ?

If so, any ideas what I'm doing wrong ?

 

Thank you very much.

Best Regards.

Message 1 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Problem using Real Connect , trio8800, visual+ with Microsoft Teams

Hello @Vasco Coelho ,

 

Welcome to the Poly Community.


I suggest you get this into support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2