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Problem using Real Connect , trio8800, visual+ with Microsoft Teams

Vasco Coelho
Occasional Visitor

Problem using Real Connect , trio8800, visual+ with Microsoft Teams

Hi there,


Trying to configure this in my new place but having some issues. 


If I use the configuration template on the trio 8800 for Skype, calendars sync, webcam works , sound works. Everything is working except the Screen Sharing.

I'm assuming because we aren't using the RealConnect ?


Now if I configure the like the instructions that I was sent from Polycom with a basic profile and login to OTD, I can't seem to join the meetings because it complains that line 1 is unregister.

We don't have any Sip functionality in house, since we always used Skype for meetings.


So I'm wondering does having a SIP provider that will be able to connect to RealConnect mandatory ?


Can't we just use our Skype /Connect connection ?

If so, any ideas what I'm doing wrong ?


Thank you very much.

Best Regards.

Message 1 of 2
Polycom Employee & Community Manager

Re: Problem using Real Connect , trio8800, visual+ with Microsoft Teams

Hello @Vasco Coelho ,


Welcome to the Poly Community.

I suggest you get this into support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2