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RCFT -Recieve .PPX content not happening on Group 500 endpoint which has joined Teams meeting RCFT

Sujoy
Occasional Advisor

RCFT -Recieve .PPX content not happening on Group 500 endpoint which has joined Teams meeting RCFT

Hello we have a group series 500(Ver 6.2.0.1) configured for joining RCFT Callendar invitation.

We are not able to receive the Power point (.ppx) SLIDES shared by remote Teams client on the Teams meeting.

The other type of formats like .pdf,Word,excel can be received.

2.Also can we change the layout on the Endpoint display to full screen content when any remote windows client shares the same.ie there should not be any video participants.The endpoint display layout has to be fully content.Can this be done on the fly when the meeting is going on.

The built in layouts of the endpoint does not give this option.The endpoint is standalone and directly connected to a public IP.

 

 

 

 

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3 REPLIES 3
Sujoy
Occasional Advisor

Re: RCFT -Recieve .PPX content not happening on Group 500 endpoint which has joined Teams meeting RC

Clarification: All the  Teams clients (on Ipads and Windows 10) receive the power point but not the endpoint

Message 2 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: RCFT -Recieve .PPX content not happening on Group 500 endpoint which has joined Teams meeting RC

Hello @Sujoy ,

 

Welcome back to the Poly Community.


I suggest you try with a currently supported software like 6.2.2.4 and if the issue still persists open a support ticket so we can look at it.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 4
jschertz
Polycom Employee

Re: RCFT -Recieve .PPX content not happening on Group 500 endpoint which has joined Teams meeting RC

The Group Series does not support the PowerPoint sharing option with Skype for Business, only Desktop and Application sharing methods are supported.  When sharing a PowerPoint presentation from a PC it will need to be shared as an Application sharing session, no different than what is used for sharing any other window or application.  If the specific PowerPoint option is used for sharing then only native SfB desktop/mobile clients will be able to see the content, not the Group Series.

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Jeff Schertz - Principal Microsoft Solutions Architect [Blog]

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Message 4 of 4