RCFT -Recieve .PPX content not happening on Group 500 endpoint which has joined Teams meeting RCFT

[Sujoy]

Hello we have a group series 500(Ver 6.2.0.1) configured for joining RCFT Callendar invitation.

We are not able to receive the Power point (.ppx) SLIDES shared by remote Teams client on the Teams meeting.

The other type of formats like .pdf,Word,excel can be received.

2.Also can we change the layout on the Endpoint display to full screen content when any remote windows client shares the same.ie there should not be any video participants.The endpoint display layout has to be fully content.Can this be done on the fly when the meeting is going on.

The built in layouts of the endpoint does not give this option.The endpoint is standalone and directly connected to a public IP.

[Sujoy]

Clarification: All the  Teams clients (on Ipads and Windows 10) receive the power point but not the endpoint

[SteffenBaierUK]

Hello @Sujoy ,

Welcome back to the Poly Community.

I suggest you try with a currently supported software like 6.2.2.4 and if the issue still persists open a support ticket so we can look at it.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[jschertz]

The Group Series does not support the PowerPoint sharing option with Skype for Business, only Desktop and Application sharing methods are supported.  When sharing a PowerPoint presentation from a PC it will need to be shared as an Application sharing session, no different than what is used for sharing any other window or application.  If the specific PowerPoint option is used for sharing then only native SfB desktop/mobile clients will be able to see the content, not the Group Series.