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- RealConnect OneTouchDial Outage Friday, October 11, 2019
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10-13-2019 09:18 AM
I am using the MIB file from the Polycom GroupSeries. I import the MIB into PRTG Monitoring software so that I can monitor the GroupSeries Calendaring Feature with OneTouchDial at otd.plcm.vc
On Friday, October 11, 2019, from 6:00 PM to 8:00 PM EST - all four of my GroupSeries units - two in US and two in UK - deregistered from OTD. Then, they registered again.
I don't know if this was a planned outage due to maintenance, or an unplanned outage, or perhaps it was a 365/Azure issue unrelated to Polycom.
What I would like to know is if there is a notification service I can subscribe to regarding maintenance around RealConnect/OTD uptime/downtime, etc. As we rely more heavily on Teams and RealConnect, uptime will be an important factor in our adoption of the service. Some transparency around maintenance will be welcome.
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10-14-2019 01:13 AM
Hello @Adam_in_DC
please check here: https://status.plcm.vc/
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
10-14-2019 01:13 AM
Hello @Adam_in_DC
please check here: https://status.plcm.vc/
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
10-14-2019 06:38 AM
Hello @Adam_in_DC ,
The next step would be a support ticket so we can try and figure out where there was an issue.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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