RealConnect OneTouchDial Outage Friday, October 11, 2019

[Adam in DC]

I am using the MIB file from the Polycom GroupSeries.  I import the MIB into PRTG Monitoring software so that I can monitor the GroupSeries Calendaring Feature with OneTouchDial at otd.plcm.vc

On Friday, October 11, 2019, from 6:00 PM to 8:00 PM EST - all four of my GroupSeries units - two in US and two in UK - deregistered from OTD. Then, they registered again.

I don't know if this was a planned outage due to maintenance, or an unplanned outage, or perhaps it was a 365/Azure issue unrelated to Polycom. 

What I would like to know is if there is a notification service I can subscribe to regarding maintenance around RealConnect/OTD uptime/downtime, etc.  As we rely more heavily on Teams and RealConnect, uptime will be an important factor in our adoption of the service.  Some transparency around maintenance will be welcome. 

[SteffenBaierUK · Accepted solution]

Hello @Adam in DC 

please check here: https://status.plcm.vc/

Best Regards

Steffen Baier

[Adam in DC]

Thanks Steffen.  Unfortuantely, the Status Board shows no events during the time I reported. 

[SteffenBaierUK]

Hello @Adam in DC ,

The next step would be a support ticket so we can try and figure out where there was an issue.

Best Regards

Steffen Baier