Plantronics + Polycom. Now together as Poly Logo

RealConnect OneTouchDial Outage Friday, October 11, 2019

SOLVED
Highlighted
Frequent Advisor

RealConnect OneTouchDial Outage Friday, October 11, 2019

I am using the MIB file from the Polycom GroupSeries.  I import the MIB into PRTG Monitoring software so that I can monitor the GroupSeries Calendaring Feature with OneTouchDial at otd.plcm.vc

 

On Friday, October 11, 2019, from 6:00 PM to 8:00 PM EST - all four of my GroupSeries units - two in US and two in UK - deregistered from OTD. Then, they registered again.

 

I don't know if this was a planned outage due to maintenance, or an unplanned outage, or perhaps it was a 365/Azure issue unrelated to Polycom. 

 

What I would like to know is if there is a notification service I can subscribe to regarding maintenance around RealConnect/OTD uptime/downtime, etc.  As we rely more heavily on Teams and RealConnect, uptime will be an important factor in our adoption of the service.  Some transparency around maintenance will be welcome. 

Message 1 of 4
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Polycom Employee & Community Manager

Re: RealConnect OneTouchDial Outage Friday, October 11, 2019

Hello @Adam in DC 

 

please check here: https://status.plcm.vc/

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 4
3 REPLIES 3
Highlighted
Polycom Employee & Community Manager

Re: RealConnect OneTouchDial Outage Friday, October 11, 2019

Hello @Adam in DC 

 

please check here: https://status.plcm.vc/

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 4
Highlighted
Frequent Advisor

Re: RealConnect OneTouchDial Outage Friday, October 11, 2019

Thanks Steffen.  Unfortuantely, the Status Board shows no events during the time I reported. 

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: RealConnect OneTouchDial Outage Friday, October 11, 2019

Hello @Adam in DC ,

 

The next step would be a support ticket so we can try and figure out where there was an issue.


Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4