Solved: RealConnect OneTouchDial Outage Friday, October 11...

Adam in DC · ‎10-13-2019

I am using the MIB file from the Polycom GroupSeries. I import the MIB into PRTG Monitoring software so that I can monitor the GroupSeries Calendaring Feature with OneTouchDial at otd.plcm.vc

On Friday, October 11, 2019, from 6:00 PM to 8:00 PM EST - all four of my GroupSeries units - two in US and two in UK - deregistered from OTD. Then, they registered again.

I don't know if this was a planned outage due to maintenance, or an unplanned outage, or perhaps it was a 365/Azure issue unrelated to Polycom.

What I would like to know is if there is a notification service I can subscribe to regarding maintenance around RealConnect/OTD uptime/downtime, etc. As we rely more heavily on Teams and RealConnect, uptime will be an important factor in our adoption of the service. Some transparency around maintenance will be welcome.

SteffenBaierUK · ‎10-14-2019

Hello @Adam in DC

please check here: https://status.plcm.vc/

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

SteffenBaierUK · ‎10-14-2019

Hello @Adam in DC

please check here: https://status.plcm.vc/

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Adam in DC · ‎10-14-2019

Thanks Steffen. Unfortuantely, the Status Board shows no events during the time I reported.

SteffenBaierUK · ‎10-14-2019

Hello @Adam in DC ,

The next step would be a support ticket so we can try and figure out where there was an issue.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

RealConnect OneTouchDial Outage Friday, October 11, 2019

RealConnect OneTouchDial Outage Friday, October 11, 2019

Re: RealConnect OneTouchDial Outage Friday, October 11, 2019

Re: RealConnect OneTouchDial Outage Friday, October 11, 2019

Re: RealConnect OneTouchDial Outage Friday, October 11, 2019

Re: RealConnect OneTouchDial Outage Friday, October 11, 2019