Plantronics + Polycom. Now together as Poly Logo

RealConnect Teams - Your call could not be completet. Please check the number and try the call again

Occasional Advisor

RealConnect Teams - Your call could not be completet. Please check the number and try the call again

Hi,

 

we configured a RealConnect licence based on this tutorial:

https://dialin.plcm.vc/teams/ps.html

 

The meetings show´s up correctly in TC8, but if we want to join a message appears:

"Your call could not be completet. Please check the number and try the call again"

 

We only want to usw poly to meet with MS teams, so we did not configured SIP settings.

All other participant can join the meetings without problems.

 

What can we do to fix this?

 

Thanks.

 

 

 

Message 1 of 10
9 REPLIES 9
Polycom Employee & Community Manager

Re: RealConnect Teams - Your call could not be completet. Please check the number and try the call a

Hello @mawi812 ,

 

Welcome to the Poly Community.

It would help immensely if you could provide basic information as such:

 

  • Type of yet unknown Poly device being used
  • Software version of yet unknown Poly device being used


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 10
Occasional Advisor

Re: RealConnect Teams - Your call could not be completet. Please check the number and try the call a

Sorry.

 

X30 Version 3.1.3-220008

TC8 Version 3.1.3-210241

Poly Mode.

Message 3 of 10
Occasional Advisor

Re: RealConnect Teams - Your call could not be completet. Please check the number and try the call a

SIP is disabled

Message 4 of 10
Occasional Advisor

Re: RealConnect Teams - Your call could not be completet. Please check the number and try the call a

Any Ideas?

Message 5 of 10
Polycom Employee & Community Manager

Re: RealConnect Teams - Your call could not be completet. Please check the number and try the call a

Hello @mawi812 

 

the community is run by volunteers. If nobody has an idea simply work with your Poly reseller and/or our dedicated support team. 

Replied via a mobile device 

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 10
Frequent Advisor

Re: RealConnect Teams - Your call could not be completet. Please check the number and try the call a

Hello @mawi812 

 

I've been doing RealConnect for about a year or a little more.  The configuration article you linked to is only part of the process.  I'll admit, it's hard to find one article that takes you through the entire process soup to nuts.  And - IMHO - this is hard.

 

Some questions I would ask as part of this process:

 

Do you have the RealConnect Licenses?

Have you activated them

Have you granted the necessary permissions across the tenant here?  https://webapp.plcm.vc/

Is the calendar working for the device and the room setup?  Do you get a Join button?

 

And so on.  

 

Check out this blog for NUMEROUS articles on your journey.  

http://blog.schertz.name/

 

Like I said, it's hard.  But once you've set it up - you'll probably be able to forget about it after that.  

Message 7 of 10
Occasional Advisor

Re: RealConnect Teams - Your call could not be completet. Please check the number and try the call a

Hi,

 

yes i have a valid licence and it is activated also.

Also ther permissions was set, i´d set up all these points already.

 

The calender also work fine on TC8, so i see the upcoming meetings and also see the JOIN Button. If i click it, i get the error message related the wrong phone number.

 

I deactivated SIP and h.232 is in default. I´m not sure at all: what must be configured there. Is it required or optional? At all we only need Teams on real connect.

 

Thank you!

 

Message 8 of 10
Frequent Advisor

Re: RealConnect Teams - Your call could not be completet. Please check the number and try the call a

Like I said - this stuff is hard.  It could be something simple in a config somewhere.  You might have to put in a ticket with Poly to get some help.  

Message 9 of 10
Frequent Advisor

Re: RealConnect Teams - Your call could not be completet. Please check the number and try the call a

Hello!

Sounds like your endpoint might not have a route to the Internet and hence it is unable to reach the Teams SIP/H.323 gateway. You can try dialing a SIP or H.323 call to my Polycom bridging service and see if you get a connection. If you can connect to my bridge, then you have a route outside your network. If that also fails you'll need to investigate your network path out of your network. Secondly I can provide you with a RealConnect dial in on a meeting from my O365 RealConnect tenant, if that works then something with your O365 setup may be incorrect.

Feel free to try a call to this meeting room on my bridge: 714779353@resolve1.com

 

Thanks,

 

Michael J. Levesque, PCVE

Resolve Collaboration Services Corp.

 

Michael J. Levesque, PCVE
Resolve Collaboration Services Corp.
Message 10 of 10