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RealConnect and Microsoft Teams Live

Chris A
Occasional Contributor

RealConnect and Microsoft Teams Live

Just wondering if anyone has tried the new Microsoft Teams Live connection through RealConnect as yet?  It looks like it has been integrated into our RealConnect subscription as we are now seeing the VTC conference details in the Teams Live invitation, though when joining RealConnect we are getting;


The call has ended
Conversation ending after failed proxy to
existing conversation on conflict..
DiagCode: 409#5715

 

Anyone had success with this?

4 REPLIES 4
irego
Polycom Employee

Re: RealConnect and Microsoft Teams Live

Hi, Chris, I have seen the same message when trying to join a Teams Live Event from my X30. After adding the X30 as a trusted device, I was then able to join the Live Event. Can you confirm that you were trying to join a Teams Live Event ?

Message 2 of 5
Chris A
Occasional Contributor

Re: RealConnect and Microsoft Teams Live

Hi Irego, yes, definitely a MS Teams Live event, as I was testing joining from a laptop, phone and room based system.  All connected to the producer/presenter screen apart from the room based Poly unit.  Seem to get the same result with HDX, GS500 and X50.  No issues joining standard MS Teams Meetings through the Poly units.   I will have to look into how to add a unit as a trusted device maybe.

 

Message 3 of 5
irego
Polycom Employee

Re: RealConnect and Microsoft Teams Live

Hi Chris A,

 

In this case, please refer to our guide:

 

https://rc-docs.plcm.vc/docs/teams/trusted-device-config

 

 

Message 4 of 5
Chris A
Occasional Contributor

Re: RealConnect and Microsoft Teams Live

Thanks for that.  Will have a look and confirm the settings.  I'm not sure if it is the problem as the devices don't seem to be reaching the lobby.  Worth a check though, so thanks.

Message 5 of 5