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RealConnect for Office 365 supported Countries

Occasional Visitor

RealConnect for Office 365 supported Countries

Hello Good People,


Is the Realconnect for Office 365 Supported Globally?. If No What Countries are Supported?



Message 1 of 4
Polycom Employee & Community Manager

Re: RealConnect for Office 365 supported Countries

Hello ,


welcome to the Poly Community.

according to the poeple I spoke to the limitation is China and Russia. As long as the company is hosted there we are OK. For more information work with a Poly reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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Please be aware:For questions about the type of support to expect please check here

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Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Visitor

Re: RealConnect for Office 365 supported Countries


Hello Support,

I encountered an issue while integrating Microsoft Teams with Polycom RealConnect.

Error: Unknown error

Description: An unknown error has occured.


I read somewhere that the service is not available in Africa Region. Please, can you confirm this or any other way to resolve the issue. It's pretty urgent. Your response will be appreciated. Thanks.


Polycom Employee

Re: RealConnect for Office 365 supported Countries

The RealConnect Service is currently not available if a company's tenant is homed in any of the following countries:


"cn" "China" 
"ru" "Russian Federation" 
"kp" "North Korea" 
"ao" "Angola" 
"bw" "Botswana" 
"cm" "Cameroon" 
"cp" "Cape Verde" 
"ci" "Côte d'Ivoire" 
"et" "Ethiopia" 
"gh" "Ghana" 
"ke" "Kenya" 
"mu" "Mauritius" 
"na" "Namibia" 
"ng" "Nigeria" 
"rw" "Rwanda" 
"sn" "Senegal" 
"tz" "Tanzania" 
"ug" "Uganda" 
"zm" "Zambia"

Users in these regions are supported if the tenant itself is homed in any other region not listed.

Jeff Schertz - Microsoft Solutions Architect [Blog]
Message 4 of 4