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RealConnect for Office 365 supported Countries

Terngu
Occasional Visitor

RealConnect for Office 365 supported Countries

Hello Good People,

 

Is the Realconnect for Office 365 Supported Globally?. If No What Countries are Supported?

 

Regards

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: RealConnect for Office 365 supported Countries

Hello ,

 

welcome to the Poly Community.


according to the poeple I spoke to the limitation is China and Russia. As long as the company is hosted there we are OK. For more information work with a Poly reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
haywhy
Occasional Visitor

Re: RealConnect for Office 365 supported Countries

 

Hello Support,

I encountered an issue while integrating Microsoft Teams with Polycom RealConnect.

Error: Unknown error

Description: An unknown error has occured.

 

I read somewhere that the service is not available in Africa Region. Please, can you confirm this or any other way to resolve the issue. It's pretty urgent. Your response will be appreciated. Thanks.

 

jschertz
Polycom Employee

Re: RealConnect for Office 365 supported Countries

The RealConnect Service is currently not available if a company's tenant is homed in any of the following countries:

 

"cn" "China" 
"ru" "Russian Federation" 
"kp" "North Korea" 
"ao" "Angola" 
"bw" "Botswana" 
"cm" "Cameroon" 
"cp" "Cape Verde" 
"ci" "Côte d'Ivoire" 
"et" "Ethiopia" 
"gh" "Ghana" 
"ke" "Kenya" 
"mu" "Mauritius" 
"na" "Namibia" 
"ng" "Nigeria" 
"rw" "Rwanda" 
"sn" "Senegal" 
"tz" "Tanzania" 
"ug" "Uganda" 
"zm" "Zambia"

Users in these regions are supported if the tenant itself is homed in any other region not listed.

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Jeff Schertz - Principal Microsoft Solutions Architect [Blog]

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Message 4 of 4