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RealConnect for Teams stopped working on all our meeting rooms

geirisaem
Occasional Advisor
‎01-11-2021 07:11 AM
‎01-11-2021 07:11 AM

RealConnect for Teams stopped working on all our meeting rooms

Hi,

 

Not sure where to post this but we have multiple rooms globally that have Trio 8800 with Visual+ and are using RealConnect for Teams meetings. All of a sudden I can't join Teams meetings or dial into the RealConnect lobby. All I get is a busy tone after a while.

Normally if I would press the Teams label on the Trio it would display on the TV the RealConnect lobby but now nothing even happens on the TV.

 

Video of the problem 

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Adam in DC
Frequent Advisor
‎01-11-2021 07:24 AM
‎01-11-2021 07:24 AM

Re: RealConnect for Teams stopped working on all our meeting rooms

Our meeting rooms are empty right now - but my first instinct is to make sure that your licenses haven't expired.  

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geirisaem
Occasional Advisor
‎01-11-2021 08:02 AM
‎01-11-2021 08:02 AM

Re: RealConnect for Teams stopped working on all our meeting rooms

My concurrent licenses should be active so I don't know what the problem is.

Screenshot 2021-01-11 at 15.57.15.png ‏1 KB
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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎01-15-2021 03:05 AM
‎01-15-2021 03:05 AM

Re: RealConnect for Teams stopped working on all our meeting rooms

Hello @geirisaem ,

 

Welcome back to the Poly Community.

I can see that this is being dealt with via 1-20900193151 and may be related to an additional IP we added before Christmas in the EMEA region.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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geirisaem
Occasional Advisor
‎01-15-2021 07:37 AM
‎01-15-2021 07:37 AM

Re: RealConnect for Teams stopped working on all our meeting rooms

Hi Steffen,

 

Yes, the ticket is being worked on by Tier 3 support.

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