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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

Not sure where to post this but we have multiple rooms globally that have Trio 8800 with Visual+ and are using RealConnect for Teams meetings. All of a sudden I can't join Teams meetings or dial into the RealConnect lobby. All I get is a busy tone after a while.

Normally if I would press the Teams label on the Trio it would display on the TV the RealConnect lobby but now nothing even happens on the TV.

 

Video of the problem 

4 REPLIES 4
HP Recommended

Our meeting rooms are empty right now - but my first instinct is to make sure that your licenses haven't expired.  

HP Recommended

My concurrent licenses should be active so I don't know what the problem is.

HP Recommended

Hello @geirisaem ,

 

Welcome back to the Poly Community.

I can see that this is being dealt with via 1-20900193151 and may be related to an additional IP we added before Christmas in the EMEA region.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

 

Yes, the ticket is being worked on by Tier 3 support.

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