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RealConnect with HDX & Gropu Series No Cameras

SOLVED
A-le
Occasional Advisor

RealConnect with HDX & Gropu Series No Cameras

Hi all

So have conducted a number of test calls and results are as follows:

 

Codec end (HDX8000 or group series 500) 

Video (Camera) from Teams caller - working

Content from Teams caller - working

Audio from Teams caller - working

 

Teams end (Windows 10 Teams app or Android Phone app)

Video (camera) no - they just see an icon

Content - working

Audio - working

 

At the codec end cameras are working and viewable and has has happened on all tests looks to be a global setting somewhere.

 

Any ideas?

thanks

Message 1 of 3
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: RealConnect with HDX & Gropu Series No Cameras

Hello @A-le ,

 

Welcome back to the Poly Community.


There was a global issue yesterday affecting calls into Teams but this should be fixed. Is this a new installation or was this working before?

 

You can always check https://status.plcm.vc/

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: RealConnect with HDX & Gropu Series No Cameras

Hello @A-le ,

 

Welcome back to the Poly Community.


There was a global issue yesterday affecting calls into Teams but this should be fixed. Is this a new installation or was this working before?

 

You can always check https://status.plcm.vc/

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
A-le
Occasional Advisor

Re: RealConnect with HDX & Gropu Series No Cameras

cheers Steffen

 

just tried remotely and seems video is back ok.   

 

 

 

and subscribed to updates!

Message 3 of 3