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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi all

So have conducted a number of test calls and results are as follows:

 

Codec end (HDX8000 or group series 500) 

Video (Camera) from Teams caller - working

Content from Teams caller - working

Audio from Teams caller - working

 

Teams end (Windows 10 Teams app or Android Phone app)

Video (camera) no - they just see an icon

Content - working

Audio - working

 

At the codec end cameras are working and viewable and has has happened on all tests looks to be a global setting somewhere.

 

Any ideas?

thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @A-le ,

 

Welcome back to the Poly Community.


There was a global issue yesterday affecting calls into Teams but this should be fixed. Is this a new installation or was this working before?

 

You can always check https://status.plcm.vc/

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

2 REPLIES 2
HP Recommended

Hello @A-le ,

 

Welcome back to the Poly Community.


There was a global issue yesterday affecting calls into Teams but this should be fixed. Is this a new installation or was this working before?

 

You can always check https://status.plcm.vc/

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

cheers Steffen

 

just tried remotely and seems video is back ok.   🙂

 

 

 

and subscribed to updates!

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