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- Re: RealConnect with HDX & Gropu Series No Cameras
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06-11-2021 04:57 AM
Hi all
So have conducted a number of test calls and results are as follows:
Codec end (HDX8000 or group series 500)
Video (Camera) from Teams caller - working
Content from Teams caller - working
Audio from Teams caller - working
Teams end (Windows 10 Teams app or Android Phone app)
Video (camera) no - they just see an icon
Content - working
Audio - working
At the codec end cameras are working and viewable and has has happened on all tests looks to be a global setting somewhere.
Any ideas?
thanks
Solved! Go to Solution.
Accepted Solutions
06-11-2021 05:14 AM
Hello @A-le ,
Welcome back to the Poly Community.
There was a global issue yesterday affecting calls into Teams but this should be fixed. Is this a new installation or was this working before?
You can always check https://status.plcm.vc/
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
06-11-2021 05:14 AM
Hello @A-le ,
Welcome back to the Poly Community.
There was a global issue yesterday affecting calls into Teams but this should be fixed. Is this a new installation or was this working before?
You can always check https://status.plcm.vc/
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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