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Removing Connection URI displaying on Visual+ for Line2 for RealConnect

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Advisor

Removing Connection URI displaying on Visual+ for Line2 for RealConnect

Hey,

 

We have successfully setup Polycom RealConnect on some of our Polycom Trio meeting devices in our office.

 

I am wondering whether it is possible to hide the displayed long connection URI for the Line2 from showing on the Visual+.

 

Example screenshot attached.

 

Device information:

Polycom RealPresence Trio 8800

UC: 5.9.0.11398

 

5 REPLIES 5
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Polycom Employee & Community Manager

Re: Removing Connection URI displaying on Visual+ for Line2 for RealConnect

Hello @duncy321 ,

 

Welcome back to the Poly Community.


I believe this would be a feature request but you should open a ticket and quote Jira ID: EN-148567 / SR ID: 1-13113339851

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
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Polycom Employee

Re: Removing Connection URI displaying on Visual+ for Line2 for RealConnect

You are looking for the following parameter:

 

video.conf.galleryView.overlayTimeout

 

The value determines how long to show the value and is in ms.  

 

Setting it to zero means that the value is permanently shown, which is the system default.

 

Setting it to 1 effectively means it will show for 1ms and then disappear, while setting it to 10000 means it will show for 10 seconds and then disappear. 

 

This only impacts what's hown on the Visual+ Monitors and not what's shown on the Trio Console. 

Message 3 of 6
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Advisor

Re: Removing Connection URI displaying on Visual+ for Line2 for RealConnect

Thanks. Ill test this tomorrow.

Message 4 of 6
Highlighted
Advisor

Re: Removing Connection URI displaying on Visual+ for Line2 for RealConnect

Thank you, Brandon. is there a way to do it for the Trio as well. it looks like matrix reloaded on the Trio screen during a Realconnect call and its very distracting.

Message 5 of 6
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Polycom Employee

Re: Removing Connection URI displaying on Visual+ for Line2 for RealConnect

Unfortunately not.  When you are using an unregistered line, Trio is going to always show the SIP URI information presented.  When you dial into RC, the dialstring hits a load balancer and a unique SIP address is generated and you are redirected via a SIP 302. That's the string that you are seeing.  

 

The only workaround is to use a SIP Registrar as that would mask the Trio from seeing the SIP 302 message and changing the connected address.  The RCAS Solution from Poly would solve this need. 

Message 6 of 6