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Stupid question

Occasional Advisor

Stupid question

Hi there,

 

I have a (potentially) stupid question. After (hopefully) configuring the RealConnect service correctly, I now see that in my Teams meeting invites there is a link like so: xxxxxxx@t.plcm.vc

 

My question is: what do I do with this? I don't know how to access the RealConnect service after it's configured and I haven't found any documentation/demos detailing what to do with this.

 

Thanks,

 

cmoney

Message 1 of 5
4 REPLIES 4
Polycom Employee & Community Manager

Re: Stupid question

Hello @cmoney ,

 

Welcome back to the Poly Community.


Not knowing what kind of Poly device you are using we can only suggest to you that if it has a calendar enabled the new part of an Invite would be dialled by the device to get into the RealConnect service.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 5
Occasional Advisor

Re: Stupid question

Hi Steffen,

 

I've got a Polycom Trio 8800. Which device would I use to dial the number though? The Trio does not seem to have a dialpad when I upgrade it to the Teams software versions.

 

cmoney

Message 3 of 5
Polycom Employee & Community Manager

Re: Stupid question

Hello @cmoney ,

 

The RealConnect service is to be used in either Skype for Business or openSIP mode.

 

In Teams mode you can only use the facilities Microsoft offers.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 5
Occasional Advisor

Re: Stupid question

This is immensely helpful actually. I haven't that information anywhere and it's kind of counterintuitive to not be able to use Teams mode but I guess that has something to do with Microsoft.

 

So with the Trio in SfB mode, if I put the dial string in to the keypad, what will then happen? Does this enable me to use our Visual+? I guess what I'm asking is after I put the dial string in, how can I get the video conference to show up on our conference room TV?

Thanks,

 

cmoney

Message 5 of 5