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Android/Iphone not detect camera on HDX 7000 HD

Occasional Contributor

Android/Iphone not detect camera on HDX 7000 HD


im having HDX 7000 HD, the problem is android or iphone cannot detect the video only voice is coming when i try to make a call, video icon on android is cross mark, i already disable firewall but problem still happen


please advice,

Polycom Employee & Community Manager

Re: Android/Iphone not detect camera on HDX 7000 HD

Hello cipta,

there is no need to open multiple different post's in different areas as you already posted this question => here <=.


I have moved this post in the correct section and will close it as you already have the above post.


Please work with your Polycom reseller and/or Polycom support directly as this needs troubleshooting on your network end.

Best Regards

Steffen Baier

Polycom Global Services


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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