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Bug RealPresence Desktop (3.9) - Mangled Contact header & SDP when setting the NAT manually.

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Occasional Contributor

Bug RealPresence Desktop (3.9) - Mangled Contact header & SDP when setting the NAT manually.

Hi,

 

I have tried to raise a support case on this but have been blocked by requests for serial number (License key is unrecognised), and the contact a call centre link (as well as the support pages for RDP at the moment) end up in a 404.

 

When configuring RDP PC client in Windows 10 (v3.9) to use SIP TCP (no proxy registration) and a manual NAT override, the SDP Contact and Origin lines get completely managed. Please see the obfuscated images files from Wireshark, however the issue is also confirmed from the RPD logs. 

 

It looks as if the replacing of test has gone awry. Hopefully this can get to the right people as this is a good product. 

1 REPLY 1
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Polycom Employee & Community Manager

Re: Bug RealPresence Desktop (3.9) - Mangled Contact header & SDP when setting the NAT manually.

Hello @swinster,

welcome to the Polycom Community.

I have forwarded this to Engineering and they believe this is a bug.

 

I will keep updating this post.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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