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Can't install RealPresence 3.9 on MacOS

Occasional Contributor

Can't install RealPresence 3.9 on MacOS

I think something is wrong with the new Mac installer.    Have tried a few times now on different machines.  It deletes v3.81 which is the previously installed version but does not replace it.   Are others having the same problem?




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Polycom Employee & Community Manager

Re: Can't install RealPresence 3.9 on MacOS

Hello @mchernis67,

welcome back to the Polycom Community.

I only got around and tried this today on my MacBook Air running High Sierra.


It uninstalled the 3.7.0 version and then installed the 3.9 Version without issues.


If you still have this issue please work with your Polycom reseller to get this into support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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