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Deactivating RealPresence license?

Stingray
Occasional Contributor
‎11-19-2013 02:09 PM
‎11-19-2013 02:09 PM

Deactivating RealPresence license?

Hi,

I have purchased a brand new license of RealPresence Desktop (NOT for iPAD or Android), and I need to install it on one of the laptops for testing purpose. 

 

I have done this before and 30-day trial period passed. I don't have any more laptop for testing, so my question is:

Is it possible to deactivate the license after some tests?

 

It is just for testing, and I don't want to lose a license.

 

How does it work? Does it allow another installation and activation after 30 days or so, without deactivating?

Thanks.

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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎11-19-2013 02:34 PM
‎11-19-2013 02:34 PM

Re: Deactivating RealPresence license?

Hello Stingray,

welcome to the Polycom Community.

Once the license is activated you cannot use it on any other PC.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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Stingray
Occasional Contributor
‎11-20-2013 06:28 AM
‎11-20-2013 06:28 AM

Re: Deactivating RealPresence license?

Steffen,

Thank you for your reply.

Too bad there is no way to transfer a license to another PC.

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Cristian Fuentes
Occasional Visitor
‎08-21-2015 12:44 PM
‎08-21-2015 12:44 PM

Re: Deactivating RealPresence license?

What if my hard drive fails?

 

 

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jtetreault
Occasional Visitor
‎11-30-2016 02:24 PM
‎11-30-2016 02:24 PM

Re: Deactivating RealPresence license?

It is really unclear wether these licences can be reused or not, support says something in a post and something different in another.

 

I will just phase out this product in favor of skype. Small monthly fee, no hassle, install anywhere.

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