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[FAQ] Unable to install on supported device overview post

Polycom Employee & Community Manager

[FAQ] Unable to install on supported device overview post

Hello all,


Google Play sometimes restricts certain hardware variants from Installing the Polycom® RealPresence® Mobile application.


This post was created to gather the relevant information on these tablets or handset only.


Please post the exact Hardware variant and Software Version as text or attached screenshot.


This post is only for officially supported devices, questions to officially unsupported devices should be posted => here <=


To view your Android system version:

>> From your device, touch Settings > About device > Android Version.




HTC Sensation 

T-Mobile UK

Android 4.0.3


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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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