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I have a Galaxy 10.1 tablet, model GT-P7510.  It is running Android version 3.2 and Real Presence Mobile version 1.31-23537_4857.  I have tried both registering to a Gatekeeper and running unregistered H.323 direct.  I am not getting any video, but do get audio.

Before we suspect firewall, I received an iPad 2 today.  I installed Real Presence Mobile and I was able to successfully have a video conference. 

Both tablets are on the same WiFi network running through the same access point and firewall.

 

Are the ports used different between devices?  Can you tell me if there are any other differences in the devices where I may be able to find the solution?

 

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