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How to connect to our VMR with iPad?

Occasional Advisor

How to connect to our VMR with iPad?

Hi there,


Seems like the room isn't working via iPad connection. Firstly if you visit the URL of the room the site isn't very good at saying 'hey you need to download this app, please click this link' or 'join the room if you have the app installed' but I figured I needed the real prescence app but inside the app if I try all the SIP and H.323 addresses it doesn't connect. I get a bit of action if I enable the SIP setting and dial the SIP addres it ocnnects me to a black screen but not the room.


Web browser and actual codec joining method works fine.


Kind regards,



Message 1 of 3
Polycom Employee & Community Manager

Re: How to connect to our VMR with iPad?

Hello greenkomodo,

welcome back to the Polycom Community.

What room or URL are you connecting to?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Advisor

Re: How to connect to our VMR with iPad?

Just the URL that was given to me which seems more appriopriate for desktop browsers.

Message 3 of 3