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Is Real Presence new name for Accordent webcast/Presenter Pro?

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Occasional Advisor

Is Real Presence new name for Accordent webcast/Presenter Pro?

We are having audi issue via web from webcasts presented with Accordent Presenter Pro (I think).  Trying to find how to get support for the accordent webcast issue.

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Polycom Employee & Moderator

Re: Is Real Presence new name for Accordent webcast/Presenter Pro?

Hello and welcome a_gunslinger,

 

Support for the PresenterPro is handled via calling into the 1-888-248-4143 support line and opening up a service request ticket.  At this time there is not a forum based support option. 

 

When you call please make sure you have your serial/License number of the product to expedite the process. 

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Glenn Davis

Polycom Global Services

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" and feel free to give me Kudos.

Please also make sure to check the below link for more RPM information
http://support.polycom.com/PolycomService/support/us/support/video/realpresence_mobile/realpresence_mobile_overview.html
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