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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎05-15-2012 09:15 AM

HP Recommended

We are in the testing phases of rolling out Real Presence to our IPAD2 & 3 employees. However during our testing we noticed that when the IPAD's are sitting idle we are experiencing a huge amount of packet loss voice/data and also during continuous pings. We have a Cisco wireless infrastructure and have no problems with our laptops. When we are running VC over the IPAD the video and audio becomes very granular from time to time.The IPAD devices work fine on the wireless network for “regular” Apple apps, but the Polycom app doesn’t seem to “wake up” / drive the wireless adapter on the iPad to full power. Any suggestions?

1 REPLY 1

‎05-15-2012 09:41 AM

HP Recommended

Hello NetworkAdmins,

 

have you tested the m100 Software on a Laptop in comparison?

 

Did you engage your Wireless Infrastructure provider yet?

 

Please be aware that the iPad 3 is not yet supported.

 

Best Regards

 

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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