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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello Sy Phan,

welcome to the Polycom Community.

As already mentioned in my original post if nobody participating in this post actually contacted their Polycom reseller and provided logs to Polycom support we are unable to check for issue and/or fix anything.

 

So could I kindly ask you to follow up and work with your reseller?



Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Guys I had from several days the same issue. What worked for me was:

 

1 - Update the VBP-ST software to 11.2.24 (no connection to this but VBP - E updated as well)

2 -  Push again the certificates from the CMA to the VBP

3 - Create again the access proxy entries for HTTPS, LDAP and XMPP

 

Hope this helps,

 

 

HP Recommended

Would you mind sharing a screen shot on the HTTPS, LDAP and XMPP Access Proxy entries?

 

Thanks in advance,

Matt

HP Recommended

Here you go...

HP Recommended

Thanks!  That proceedure worked for me as well.  I found that the software update was necessary.  Recreating the rules didn't solve it alone.

 

HP Recommended

Hi OD-1122001,

 

I can't update my VBP-ST,  would you mind sharing a screen shot on the VBP-ST upgrade?

 

Many thanks!!!

HP Recommended

Out of curiousity, what do you mean you can't upgrade?  It fails or you have a restriction keeping you on an old version?

 

Matt

HP Recommended

Hi,

 

Sorry for the late response. Attached is the screenshot. It is easy. The system gets the update from a FTP server. Maybe check if you have a firewall blocking the FTP protocol. I am bluring the username and pass just for privacy issues. You should have that as default on the vbp. If not let me know.

 

Hope it helps,

HP Recommended

someone could solve this problem?

 

thanks

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