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Mic not working on ipad app

Occasional Visitor

Mic not working on ipad app



I have installed the ipad app and video is working fine, audio comes through fine to the ipad.  However, audio from the ipad to a hdx device does not work.  I checked the mute function on the ipad and its off.  I also tested the apple face time app just to be sure there was no problem with the apple ipad mic (That worked ok). 


Can anyone please assit

Man thanks



Message 1 of 2
Honored Contributor

Re: Mic not working on ipad app

Hi David...

have you called an external HDX or was the call internal ??

Just to clarify if a firewall is involved.


Kind regards,
Message 2 of 2